Privacy Policy

1. Who we are

This Privacy Policy explains how CLIMATE TECH SOLUTIONS LTDA (“CTS”, “we”), a private legal entity registered in Brazil under CNPJ 65.467.768/0001-15, with its registered office at Rua Armando Andrade, 97, Bom Retiro, Joinville – SC, 89223-066, Brazil, collects, uses, and protects personal data when you visit this website or contact us through it.

CTS is the controller of the personal data described in this policy, as defined by Brazil’s General Data Protection Law (Law 13.709/2018, “LGPD”).

2. What data we collect

Data you give us. When you fill in a form on this website, we collect the information you choose to provide, such as your name, work email, company or organization, role, sector, area of interest, country, website, and the content of your message.

Data collected automatically. When you browse the website, we and our service providers may collect technical data such as IP address, browser type, device, pages visited, date and time of access, and language preference. Part of this data is collected through cookies (see section 8).

We do not ask for sensitive personal data, and we ask you not to include it in your messages.

3. How and why we use your data

We use personal data only for specific purposes, each supported by a legal basis under the LGPD:

• To respond to your request and continue the conversation you started — based on the steps needed before a possible contract and on our legitimate interest in answering inquiries.
• To evaluate partnership opportunities with technology companies and channel partners who contact us — based on our legitimate interest.
• To send news and insights from CTS, only when you have agreed to receive them — based on your consent, which you can withdraw at any time.
• To operate, secure, and improve the website, including preventing fraud and abuse of forms — based on our legitimate interest.
• To comply with legal and regulatory obligations and to exercise rights in legal proceedings.

We do not sell personal data.

4. Who we share data with

We share personal data only when necessary for the purposes above, with:

• Service providers that host the website, manage content, send email, or protect forms, acting on our instructions;
• Operational and technology partners, such as our preferred delivery partner Roost, only when your request involves a solution they implement or support, and limited to what is needed to answer you;
• Public authorities, when required by law or by a court order.

Everyone who processes data on our behalf is required to protect it and to use it only for the agreed purpose.

5. International transfers

Some of our service providers may store or process data outside Brazil. When this happens, we adopt the safeguards required by the LGPD, such as contractual clauses and the selection of providers with adequate levels of protection.

6. How long we keep your data

We keep personal data only for as long as needed for the purpose for which it was collected — for example, while a conversation or business relationship is active — and afterwards for the periods required by law or needed to exercise rights. Then the data is deleted or anonymized.

7. Your rights

Under the LGPD, you may at any time ask us to:

• confirm whether we process your data and give you access to it;
• correct incomplete, inaccurate, or outdated data;
• anonymize, block, or delete unnecessary or excessive data;
• port your data to another provider, as regulated;
• delete data processed with your consent, and withdraw that consent;
• inform you about the entities we share data with;
• review decisions taken solely on automated processing.

To exercise these rights, write to contact@cts-tec.com. We may ask for information to confirm your identity. You may also file a complaint with Brazil’s National Data Protection Authority (ANPD). If you are located in the European Union, you also have the rights provided by the GDPR.

8. Cookies

We use two kinds of cookies:

• Essential cookies, needed for the website to work and to remember choices such as your language. They do not require consent.
• Analytics cookies, which help us understand how the website is used so we can improve it. They are only activated if you accept them in the cookie banner.

You can change your choice at any time through the “Cookie settings” link at the bottom of every page, or by clearing cookies in your browser.

9. How we protect your data

We adopt technical and organizational measures to protect personal data against unauthorized access, loss, or misuse, including encrypted connections (HTTPS), access controls, and protection of our forms against abuse. No system is completely secure, but we work continuously to keep risks low and to act quickly if an incident occurs.

10. Children

This website is intended for professionals and organizations. We do not knowingly collect personal data from children or adolescents.

11. Contact and data protection officer

For any question about this policy or about how we process your data, contact our data protection officer (Encarregado) at contact@cts-tec.com.

12. Changes to this policy

We may update this policy to reflect changes in our activities or in the law. The date of the latest version is always shown at the top of this page.